Privacy policy

Last updated: September 29, 2026

Kindly Restored is operated by Wirlik LLC, a Delaware limited liability company ("we", "us"). This policy explains what we collect when you use kindlyrestored.com and what we do with it.

What we collect

  • The photos you upload, and any notes you add to your order.
  • Your email address and the details of your order.
  • If you sign up for a discount code by email, your email address, when and where you signed up, and your time zone (so we can tell you when the code ends in your own time).
  • Payment details, which are collected and processed by Stripe. We never see or store your full card number.
  • Technical data such as your IP address, browser type and cookies needed to keep your order in progress.
  • Marketing cookies from Meta (Facebook) that help us measure our advertising, unless you say no to them (see "Cookies and your choices" below).
  • If you choose photo sharing when you order, your full name as your signature for the photo sharing terms.
  • Simple visit statistics: our own cookie with a random number lets us count visits and see how far people get in the order (for example, how many add a photo). It is not shared with anyone.
  • If you leave a review, your star rating, what you wrote and the first name you give (see Reviews below).
  • If a friend orders with your referral code, which paid orders used it, so we can count them toward your rewards. We never tell you who your friends are, and we don't give them your details.

How we use it

  • To restore your photos and deliver the results to you.
  • To send you emails about your order (confirmation and delivery) and about the free preview you asked for (when it is ready, and a reminder before it is deleted).
  • If you signed up for a discount code, to send you the code and, from time to time, our offers and news.
  • To prevent fraud and abuse, and to meet our legal and accounting obligations.
  • To measure and improve our advertising and the website.

How long we keep it

Your uploaded photos and the finished files are deleted from our servers 7 days after delivery. Photos from orders that were never paid are deleted after 48 hours. If you asked for a free preview and don't unlock it, your photos, the preview and your email address are deleted 14 days after we send it. We keep order records (email, what you bought, amount paid) as long as needed for accounting and tax purposes. Visit statistics are deleted after 90 days. The email address you signed up with for offers is kept until you unsubscribe; after that we keep only the address and the date, so that we never email you offers again. A photo you attach to a redo or refund request is deleted after 30 days. A review is kept until you ask us to remove it. If you choose photo sharing, we keep the photos from that order for as long as your permission lasts (see the photo sharing terms).

Who we share it with

Only with service providers that help us run the service: Stripe (payments), our hosting provider, our email provider, image processing tools used for the restoration, and Meta (advertising measurement). We do not sell your personal information. If you choose photo sharing, your photos may be shown publicly on our website, social media and ads, as described in the photo sharing terms, but never with your name.

Cookies and your choices

A few cookies are needed for the site to work, such as the one that keeps your order in progress, plus our own visit statistics described above. With Meta's cookies (the Meta Pixel), and the same events sent from our server, we measure which of our ads help people find us.

On your first visit, a bar at the bottom of the page lets you say "No, thanks" to Meta's cookies. After that the pixel does not load, and we do not send Meta any events about your visit or your order. You can change your choice at any time with "Cookie choices" at the bottom of our home page or of this page. We treat the Global Privacy Control signal from your browser the same way as "No, thanks".

Emails with offers

When you leave your email on our home page to get a discount code for a memory film, you agree to get emails from us with offers and news. We send the code right away, and other offers only from time to time. Every such email has an "Unsubscribe" link, and you can also just reply "unsubscribe". Unsubscribing does not cancel a code you already have, and you will still get the emails about an order you place. We never sell or rent your email address.

Reviews

When you leave a review with the link from your delivery email, we store your star rating, what you wrote, the first name you give and the service you ordered, together with your order. We read every review before it appears. If we show it on our website, we show only the stars, your words, your first name and the service you chose: never your last name, your email address or your photos. You can change your review with the same link. To have it removed, email us at hello@kindlyrestored.com.

Your choices

You can ask us to delete your photos or your data at any time, or ask what we hold about you, by writing to hello@kindlyrestored.com.

Children

This service is intended for adults. We do not knowingly collect information from children under 13.

Contact

Questions about this policy: hello@kindlyrestored.com.