Refund policy
Last updated: September 27, 2026
100% money-back guarantee
Not happy with a restored photo, animation or film? Within 14 days of delivery, fill in our redo or refund form (it is also linked from your download page and your delivery email): the email address you ordered with, the photo you're not happy with (a screenshot is fine) and a few words about what's wrong. We refund 100% of what you paid for it (or for the whole order, if you're not happy with any of it). If you'd rather, choose a free redo and we'll fix it first. Questions? Write to hello@kindlyrestored.com.
Photos we can't restore
Some photos are too damaged, faded or blurry to bring back their details. If that happens, we tell you and refund that photo in full, or your whole order if none of it can be restored.
Late delivery
If we miss the 24-hour delivery time, write to us and we'll make it right.
How refunds are paid
Refunds go back to the card or wallet you paid with, through Stripe. They usually appear within 5 to 10 business days, depending on your bank.